ROSS VIDEO LIMITED
Ross Video Limited is an Emmy-winning designer and manufacturer of live video broadcast equipment. From small beginnings, the firm has experienced dramatic growth in the past several decades and now boasts a workforce of almost 1,000 employees across 13 global offices.
Ross Video was founded in 1974 by its namesake, John Ross, a former engineer for the Canadian Broadcasting Corporation (CBC). Flying down the St. Lawrence River in his personal plane, Ross identified the town of Iroquois as an optimal location for the business. After selling his plane for $3,500 of starting capital, Ross set up a small production facility in a local strip mall. In 1982, having outgrown the original location, Ross built a brand new 10,000-square-foot production facility. Over the years, this facility has expanded several times—in 1999, 2013, and again in 2019. The firm is already looking for ways to continue expanding, despite not having completed its most recent renovation.
“We can’t expand the building fast enough,” says Senior Vice-President of Manufacturing and Services Jeff Poapst.
In 2005, John Ross transferred ownership of Ross Video to his son, David Ross. John’s leadership built a strong and stable company, and David’s leadership continues to build on that legacy by pursuing aggressive growth and expansion. With a high reinvestment rate, the firm has grown organically through acquisitions, earning David the Ottawa Business Journal’s 2016 CEO of the Year award. The firm has seen 27 years of consecutive exponential growth, with its strongest growth occurring within the last decade—Ross Video grew by 20.5 percent last year and is on track to grow by 17 percent this year. Since 2009, Ross Video has acquired 14 smaller companies that have allowed the firm to round out its live broadcast portfolio. The first acquisition was of Media Refinery, a Dutch graphics company and world leader in on-screen graphics. Today, this subsidiary alone generates 35 percent of total revenue and enables Ross Video to service large clients such as high-profile award shows and a majority of NFL stadiums.
Ross Video’s product line spans over 600 different products across 18 product lines. The company supplies comprehensive solutions for live video productions, including production equipment, broadcast infrastructure, and software. One of its most notable products is the openGear® box, an open-protocol signal processor that allows for the use of non-proprietary circuit boards from specialty production software companies. Through a partnership of 80 other circuit board manufacturers, this frame allows customers to use what they need without the constraints of incompatible hardware. For this product, Ross Video received a Technology and Engineering Emmy Award in 2015.
Ross Video’s extensive product line services a diverse range of industries in addition to television networks. The firm supplies equipment for a wide range of applications, including live venues production, virtual studio production, government broadcasting, education, and house of worship production. Ross Video has even supplied its products to technology firms like Google and Facebook, which are also beginning to branch into video production for things like in-house advertising and live video streaming. A new opportunity for Ross Video is professional e-sports (competitive video gaming), which requires large stadium video production and live streaming.
This diversity in product applications smooths out seasonality effects but also creates a competitive business environment. Ross Video faces competition from both large video production conglomerates and small specialized businesses. The firm’s management realizes that it won’t always be able to compete on price, so it focuses on being a quality and innovation leader. Reinvesting a large portion of profits into research and development, Ross Video builds an average of eight new prototyped products each week. The company’s research and development function is centered in a dedicated facility in Ottawa that employs almost 300 workers. The firm has additional R&D staff distributed globally including in Virginia, California, Utah, Australia, the Netherlands, the UK, and more. In August of 2019, the National Research Council of Canada (NRC) awarded Ross Video up to $5 million in research and development funding through its Industrial Research Assistance Program (IRAP); this is the largest research funding agreement that the NRC has issued to a Canadian business to date.
Poapst claims that Ross Video wouldn’t be able to build nearly as many prototypes if it outsourced its manufacturing, due to the extra costs and latencies outsourcing introduces. The firm benefits by having the research and development team so close to production.
With such a strong focus on innovation and acquisition, Ross Video has found itself on the leading edge in various areas of live video technology, and this has translated into remarkable revenue growth. One example of this innovation is the firm’s high-efficiency 4K routing systems, which were introduced two years ago and have exceeded initial sales forecasts. To promote its innovations, Ross Video attends over 100 industry trade shows per year. For its largest trade show, the National Association of Broadcasters tradeshow in Las Vegas, Ross Video has a 10,000-square-foot display and brings over 100 employees.
All of this growth means that Ross Video’s manufacturing facility is tight for space, despite ongoing expansions. All manufacturing is done in Canada, so the production of acquired products is often moved to the Iroquois facility – a stark contrast from the decisions of many firms to move their electronics manufacturing operations offshore. The facility has implemented lean manufacturing practices to free up space and reduce product lead times. To remain innovative, Ross Video keeps its production process modern and efficient. It is currently in the process of retrofitting outdated machinery to maintain consistent production quality. The firm makes use of automation wherever possible for processes such as printed circuit board assembly and quality control. In 2018, Ross Video produced 110,000 circuit boards, and it will likely produce more in future years to match the company’s growth. The firm also implemented a parts tracking system that allows access to an individual part’s detailed production data simply by scanning its barcode.
Ross Video’s labour force contains roughly 820 workers, 500 of whom are located in Canada. However, given the firm’s strong expansion, it is looking to continuously grow its workforce and has nearly 50 job vacancies. Unlike many other Ontario manufacturers, Ross Video has not had significant difficulty recruiting skilled workers, aside from certain specialty positions. Many workers are attracted to the company because of its reputation for investing heavily in its workforce. In addition to a competitive salary and benefits package, the firm offers a variety of perks, including a flexible working environment, opportunities for professional growth and development, and personal wellness allowances. Management knows that the company’s success is driven by the quality of its workforce and therefore makes these investments to attract and retain top talent and continuously improve productivity.
Ross Video’s management is well aware of the changing trends in live broadcasting, particularly those driven by evolving media consumption habits and an increase in media digitization. By staying ahead of the curve with a keen market insight and extensive research and development, Ross Video is sure to ride the momentum of its recent success for years to come.
For more information about Ross Video, visit www.rossvideo.com
Published on October 7, 2019
Ross Video is an Emmy-winning designer and manufacturer of live video broadcast equipment. From small beginnings, the firm has experienced dramatic growth in the past several decades and now boasts a workforce of almost 1,000 employees across thirteen offices worldwide.
Corporate Headquarters: 8 John Street, Iroquois, Ontario K0E 1K0
- CEO: David Ross
- Executive VP & CMO: Jeff Moore
- CFO: George Angus
- CTO: Troy English
- Senior VP, Manufacturing & Services: Jeff Poapst
- There are a number of other VP’s as well
Year established: 1974
Number of employees: 820 (500 of which are in Canada)
Production Space: 65,000 square feet (however the firm is in the process of expansion)
Line of Business
NAICS: 334310 - Audio and video equipment manufacturing
- Ross Video’s product line encompasses over 600 products that span across 18 product lines
- Most prominent products fit into the following categories:
- Production switchboards
- Realtime graphics systems
- Robotic camera mounting systems
- Replay systems
- Video servers
- Routing systems
- Signal processing
- Live event management
- IP connectivity systems
- Software for asset management, social media management, and control systems
- Live video production
- Corporate communication and video production
- Government broadcasting
- House of worship
- Mobile video production
- News production
- Virtual studios
- Sports and live events
- 92 percent of sales are exported
- Sales location breakdown:
- Canada: 8 percent
- United States: 50 percent
- Europe: 21 percent
- Asia: 14 percent
- Latin and South America: 7 percent
R&D, Skills and Education
- Builds approximately 8 prototypes per week
- Has a dedicated R&D facility in Ottawa that employs almost 300 workers
- Has received large amounts of government funding to boost innovation
- Many R&D positions require advanced knowledge in computer programming and electrical engineering
- Most general positions require strong computer skills
- Typically requires a university or college education that is relevant to the position
Ross Video was founded in 1974 by John Ross, a former CBC engineer. After several years operating out of a small strip-mall outlet, in 1982 Ross Video built its own 10,000 square-foot production facility. Since then, the facility has expanded several times, more than tripling the original production space. In 2005, John transferred majority ownership of the company to his son, David Ross. The next year, David was appointed as CEO. Since 2008, Ross Video has acquired 14 small video production companies which have filled out its live broadcast product line. Since 1991, Ross video has grown at an average cumulative rate of 17 percent annually.
- Fragmented competitive environment, with several large conglomerates (like Arris International Ltd. and Cisco Systems Inc.), many medium-sized firms, and many small specialized firms
- Over 200 business partners across the globe that help with regional sales, installation, training, etc.
- For a full list, visit https://www.rossvideo.com/partners-portal/find-business-partner/
- Is a sponsor of many local, national, and global charitable organizations
- Received up to $5 million in R&D funding from the National Research Council of Canada Industrial Research Assistance Program (NRC IRAP), its largest funding agreement to date
- On the leading edge in various areas of live video technology
- Diverse customer base
- Strong company culture attracts and retains top-quality workers
- Production will be constrained by a lack of space
- Development of smartphone and tablet streaming capabilities are driving growth in overall video consumption
- High growth of media organizations in developing countries
- Traditional live broadcast is losing popularity to on-demand streaming
- Ross Video and its management have won numerous high-profile awards such as:
- National Academy of Television Arts and Sciences: Technology and Engineering Emmy Award; 2015
- National Association of Broadcasters: TV Technology – Best of Show; 2014, 2015, 2016, 2017, 2018
- National Research Council of Canada: Canadian Innovation Leader; 2009
- For a full list of Ross Video’s awards, visit https://www.rossvideo.com/company/media/awards-recognition/