Headquartered in Knoxville, Tennessee, Dura-Line established a Canadian manufacturing facility in Bracebridge, Ontario, through its acquisition of Gravenhurst Plastics Limited in 2016. Dura-Line has established an international reputation as a manufacturer and distributor of communication and energy infrastructure products and systems. The company’s products are designed to enable fast and safe installation of communication networks, power cables, and pressure pipes for a wide range of industries.
Dura-Line was founded in Middlesboro, Kentucky in 1971, and originally manufactured a simple water pipe for the water market. Over the next decade, the company began improving its water pipe manufacturing efficiency and expertise. During the early 1980s, a telecommunications company inquired about the possibility of designing a pipe through which a cable could be run. In response to this request, Dura-Line became the first manufacturer to develop a conduit that could be used for the installation and protection of fibre optic cables. Another innovative product, SILICORE™, drastically reduces the friction that occurs when cables are inserted into conduit. Dura-Line patented this process, thereby developing a reputation for innovation and becoming a major supplier to the telecommunications market. Since the 1980s, Dura-Line has continued to grow and expand internationally by consistently investing in research and development to create new products.
In addition to being the industry’s leading supplier of conduit, Dura-Line also specializes in the production of MicroDucts. After acquiring Gravenhurst Plastics, Dura-Line invested in an upgrade of the facility’s equipment, allowing it to manufacture its high-quality products locally. To be successful manufacturers of conduit, cable-in-conduit, and pipe, firms must meet the highest standards of product quality. The inside and outside diameter of the products must meet exact specifications in order to work and seal properly, so scanners at the facility monitor and track all product specifications throughout production, triggering an alarm if measurements are even slightly off. The quality of raw materials used in production is also tested at the facility to ensure that all products are of superior quality.
All products manufactured at Dura-Line are sold to customers within Canada. Dura-Line’s two major markets for products are data-communications and telecommunications; primarily selling to phone companies, municipalities, and cities.
Customers value Dura-Line’s high-quality and unique products, as well as its exceptional customer service and open communication. One of the main reasons that Dura-Line acquired Gravenhurst Plastics was to further improve its customer service by establishing a local presence for its Canadian customers. Moreover, the company established a network field engineer team at Dura-Line, dedicated solely to providing training on installation techniques and network design.
Customers value the option to utilize Dura-Line’s test centre, which is a resource unique to the Canadian facility.
Customers also value the option to utilize Dura-Line’s test centre, which is a resource unique to the Canadian facility. In this area of the facility, customers can bring samples of their products to determine if they are compatible with any of Dura-Line’s existing products, or if the company is capable of developing a new product that will fit their needs.
Dura-Line successfully retained 98 percent of Gravenhurst Plastics’ employees after the acquisition by prioritizing effective communication and making sure everyone was apprised of all changes. Importantly, management still maintains this level of open communication, allowing employees to contribute input. Further, Dura-Line’s managers believe that providing employees with opportunities for growth and skill development is a necessary and beneficial investment. All of the firm’s technicians are trained in house, either in Canada or in the United States, and the production team is trained on-site at the Canadian facility.
Given that Dura-Line runs three eight-hour shifts a day, five days a week, attracting enough new employees has been a challenge. Yet, prior manufacturing experience is not required to work at Dura-Line Canada (outside of management roles); this allows the company to hire local individuals who are willing to be trained internally when the company is looking to expand its workforce.
Another key challenge that Dura-Line continues to address is the implementation of its strict safety standards across all departments. Given that 98 percent of current employees were previously employed at Gravenhurst Plastics, adjusting to Dura-Line’s heightened safety regulations has been a long process for some of the long-tenured workers. However, all employees see the value and benefit of improving the facility’s safety performance. Dura-Line is assisting employees with this transition by posting signage throughout the facility with safety rules, reminders, and regulations, and conducting regular internal and external safety workshops.
Company management is currently developing a “Give Back” initiative to drive local support for the community.
Over the past two years, Dura-Line has been able to establish a positive relationship with the municipal government in Gravenhurst. In addition to serving as a member of the Bracebridge Chamber of Commerce and being involved with municipal initiatives, Dura-Line strives to support its local community. Company management is currently developing a “Give Back” initiative to drive local support for the community. Dura-Line also demonstrates its desire to give back to the community by promoting and supporting all charitable employee initiatives.
Dura-Line has achieved substantial growth since its acquisition of Gravenhurst Plastics. The firm plans to continue expanding its product portfolio by soliciting feedback from customers. This commitment to customer service and innovation will help satisfy existing customers by creating products that address their needs, as well as attract new customers with new product development. Dura-Line is capable of providing for a diverse range of industries, and makes a deliberate effort to reach out and establish relationships with customers in industries that it has not yet serviced.
Rather than continuing to sell products to Canadian customers from the United States, Dura-Line began manufacturing products within Canada because it was confident in the country’s manufacturing capabilities. By consistently reinvesting in new technology and using data analytics to track various performance metrics, the company will be able to further improve its manufacturing efficiency and product quality; doing so will help Dura-Line achieve its long-term goal of expanding sales from its Canadian manufacturing facility into western Canada.
For more information visit the company’s website.
Published on February 25, 2019
- Based in Knoxville, Tennessee, Dura-Line established a Canadian manufacturing facility in Bracebridge, Ontario, through its acquisition of Gravenhurst Plastics Limited in 2016. Dura-Line has established an international reputation as a manufacturer and distributor of communication and energy infrastructure products and systems. The company’s products are designed to enable fast and safe installation of communication networks, power cables, and pressure pipes for a wide range of industries.
- Corporate Offices: 114000 Parkside Drive, Knoxville, TN. 37934 – United States
- Canadian Manufacturing Facilities:
- Gravenhurst Manufacturing Plant: 1964 Muskoka Beach Road, Gravenhurst ON. P1P 1R1
- Temiskaming Manufacturing Plant: 165421 Mini Farm Road, Earlton, ON. P0J 1E0
- General Manager (Canada): Juergen Windbacher
- HR Manager (Canada): Sondra Welton
- Year Established: 1971
- Number of Employees: 80 (Canada)
Line of Business
- NAICS Code: 335932 – Noncurrent Carrying Wiring Device Manufacturing
- High Density Polyethylene (HDPE)
- Cable in Conduit (CIC)
- Applications: Construct pathways of various lengths and widths for fiber optic cables
- Telecommunications firms
- Hydro firms
- Utility firms
R&D, Skills, and Educational Needs
- R&D: Dura-Line has an R&D team and facility near the Knoxville office location in the U.S. Additionally, the Canadian manufacturing facility allows customers to try new products with Dura-Line conduit to determine if the Dura-Line products can be adapted to fit their new products. This allows the manufacturing facility to monitor customer needs and industry trends.
- Skills: The majority of the production team is trained internally, either at the Canadian facility or in the U.S.
- Education: Operators of the high-tech machines typically have an engineering or mechanical background.
- Dura-Line was founded in Middlesboro, Kentucky in 1971, and originally manufactured a simple water pipe for the water market. During the early 1980s, a telecommunications company inquired about the possibility of designing a pipe through which a cable could be run. In response to this request, Dura-Line became the first manufacturer to develop a conduit that could be used for the installation and protection of fibre optic cables. Another innovative product was called SILICOREä, and it drastically reduced the friction that occurred when cables were inserted into conduit. Since the 1980s, Dura-Line has continued to grow and expand internationally by consistently investing in research and development to create new products for various industries.
- As the industry’s leading supplier of conduit, Dura-Line has no direct competitors in Canada that have the same capabilities, or manufacture products of the same quality.
- Member of the Bracebridge Chamber of Commerce
- Dura-Line has developed a positive relationship with the municipal government in Gravenhurst
- Having a local Canadian facility improves proximity to Canadian customers and positively impacts customer service
- Customers value the unique Test Centre at Dura-Line, and it greatly contributes to new product development for Dura-Line
- Dura-Line manufactures high-quality and unique products so the company has no major competitors in Canada
- Have developed a reputation as an innovative manufacturer
- Have a robust network field engineering team for training on installation techniques and network design
- Difficulty attracting enough employees who are willing to work shifts
- Utilize data analytics and advanced technology to improve production efficiency and product quality
- Expand product offering, develop relationships with new customers, and enter into new industries within Canada
- Expand sales into western Canada
- Failure to diversify product markets may result in drastic business fluctuations if the Datacommunication or Telecommunication industries are negatively impacted